This silly excuse for a reality show essentially hires actors to pose as busboys, managers, chefs and waiters and tells them to screw up as much as humanly possible.which they then do.This occurs as Willy Degal, owner of Uncle jacks steakhouse( which based on the very average yelp reviews rating, the only one who thinks his restaurants are great is him)observes and basically tells the restaurant owner that people that drop dead from food poisoning are usually very bad tippers, and that he needs to get his act together by trying to hire waiters that don't throw the food, and telling chefs that serving peanuts to people with a life threatening peanut allergy is bad for business, but fear not. At the end of the show Willie tells them they need to improve then shows up 6 weeks later unannounced( except for the 8 cameras to cover every angle) in shorts basically looking like "An army mule with bosoms" and saves the day. It seems his 3 minute pep talk was enough to put there work ethics into overdrive and now there totally different employees. Oh if only life were that easy. Anyway, its a badly staged fake show that gave up with even trying to look real last season.and remember folks, as Willie says at least 123 times every episode" The customer is king"

After watching a few episodes I had noted some things in the episodes first off I had thought in order to be on a TV show everyone who took part per episode has to sign some form of paperwork...even those whom are eating at the restaurant. Second if an owner is that ridiculously ignorant why do they even run a business they call an obese PI whomever this man is to spy on their employees how lame and suspicious for any show plot... and my last complaint if this is a real show why is the sound so perfect? anyone who worked with cameras for security know its not always so clear what is said and sometimes a lip reader is needed in such cases. I would of hoped Food Network would of created something far better than this excuse for entertainment for now its just another show that needs to be ditched and they need to go back to plan A for a new idea.... so to me its all staged and its just lame to see more of these fake shows on the television.

I've seen most of these and I love them! Obviously whoever thinks this show is staged has never run a restaurant. These kinds of things happen on a daily basis. When you find a restaurant worker who takes pride in their work and shows professionalism give that person a bonus!! Everybody thinks being a waiter is a piece of cake, but it takes a lot of coordination and energy, respect for the rest of the staff and, of course, the customers. Again, I love this show! Willy's approach is rough but effective, and he's ready to praise when praise is warranted. If owners don't have training, and most don't it's hard for them to manage properly. I'm amazed by the number of people who go into the restaurant business without having a business plan or a clue about how they should be run. Willy has learned the hard way and knows how to help. This is a fun show to watch and I highly recommend it.

This show seemed interesting to me, and I tuned in for the first episode. As I watched, the premise seemed legit, but the production made it seem mostly set up, however I really liked the actual set ups he did sending in people to be "bad customers" to test the staff, except that the waitress Dainel was so over the top it was just unbelievable, especially When she tried to make out with another employee, Totally ignored a customer with a hand up to the face and then flung a drink at a customer, was fired and "conveniently" not there for the "Staff Meeting" the next day, and the speech Willie Degel gives is so obviously edited between voiced over and actually filmed I laughed. And all the blurred out faces, even from staff, made the whole thing feel staged. I have not seen episode #2, but I did Watch Episode #3 the Mt. Ivy Cafe tonight. Everything seemed more real, Degel had the owner watching the whole time with him, Of course you need some drama in a show and that's what these type of shows are supposed to do, but the newly hired waiter, who at first I was like, "well he's new, hasn't been trained right" messing up things like a rookie would, Then Right at the end he get's fired for saying the owner said it was okay for him to have a drink, when she didn't, blah blah, he's FIRED, and not there for the "Staff Meeting" the next morning. Degel's speech at the meeting is a lot better then the obvious voice overs in the first episode, but I still wonder how much is scripted, and I don't think any of it needs to be. Sending a large party in 20 mins to close on purpose, what does the waiter do when his customer forgets his wallet, or seeing how they react when a customer changes their mind over and over, I love it, That part is great, and feels more real then some of the drama that feels so fake it ruins the rest of the show.I will watch this show again, but mostly to see if it gets more fake or more real, and there's always Restaurant Impossible, that's real, Degel might wanna take notes if he wants this show to continue.