I found this show very entertaining because I have friends who work in customer service and they run into all kinds of people whether it be at an airport, supermarket,theater etc. The 9/11 attacks made it much harder for the people who work for the airlines and customers who want to catch a plane in terms of delays, security, and other problems. You have to have a lot of tolerance to deal with the public, with the show you see the worst side of people such as someone being to drunk to fly, complaints about ripped or lost luggage and abuse of staff. Through it all the employees remain calm cool and collected. After seeing this show I now have the utmost respect for airport employees. The show has its good moments too such as a wedding proposal and a retiring pilot. Airline is a great reality show and I hope after people see this they will behave when they have too catch a plane.

First off, this is a train wreck in the world of Customer Service. The show is yet another BBC show that has made it across the pond. I have watched enough of it to know, that I will never fly Southwestern. During my younger years as a Customer Service jockey, I would have been fired or placed on suspension if I acted the way most of the Supervisors/Managers do on the show.All in all the show points out just how stupid things are at the airport. What cracks me up the most is the fact that they actually have bars on the concourse, which gives the opportunity for an idiot to get drunk. The logic is like a gift shop that sells guns at the local prison. Sadly, there is always an idiot that will buy one.So in a nutshell, drunks and rude CSRs make for funny show. If you enjoy bad service, and weird people in their 5 seconds of fame, then I would say watch it.However, if you like the idea of the show. I would suggest watch the BBC version, which offers more of a story of the people who work there, and what actually happens there.

This is very similar to the UK tv show "Airport", and is actually made by the same production company and film crews. The main difference is that Airline concentrates on a single airline (that being Southwest), while Airport was about Heathrow Airport itself.Airline is at various times: fascinating, boring, hilarious, etc. The vast majority of the time, it is well worth watching, if only for the seeming endless ignorance of so many of today's air passengers. People claiming racism because security won't let them bring more than one person to a gate to meet a friend on arrival, people loudly protesting when desk agents want to inspect a competition firearm, people getting completely belligerent drunk and then complaining when they're thrown off the plane. You really come to sympathize with the poor airline employees who deal with a seemingly endless stream of abuse and stupidity from all kinds of people.Plenty of nice moments as well, and a great deal of light-hearted humor.Caution: this show is ADDICTIVE!

I must admit I HATE having to travel when it comes to flying. 99% of that hatred comes from having to deal with crowds, close connections, sitting at gates, sitting on runways, losing baggage, weather delays, crying babies, etc., etc., etc...but, this new special on A&E has really opened my eyes to the kind of crap people who work at the airline have to put up with.Now, maybe it's just Southwest Airlines, or maybe it's just the fact that they knew that they were being filmed, but, it seems that the staff really cares and goes out of their way to be accommodating.***Possible SpoilerWhether it be helping clean up a bathroom accident for a man with Alzheimer's, to getting clean clothes for a man who reeks, to having to deal with people who are going to sue over a lost bag that's worth tons of money, only to have it reappear as a duffle bag that you'd carry to the gym--I think I'd quit on the spot, but, somehow they carry on. My only complaint is that it isn't the normal hour long series that A&E normally runs, but two back to back half hour installments are OK.